Health2You Support
Contact
Email: hideinicloud@icloud.com
Important Links
FAQ
What is Health2You?
Health2You is a wellness app that helps you observe sleep rhythm, recovery context, and daily lifestyle patterns from on-device Apple Health summaries.
Is Health2You a medical app?
No. Health2You is not a medical device and does not provide medical advice, diagnosis, treatment, medication, supplement, or melatonin recommendations.
Does Health2You upload my Apple Health data?
No. Health2You reads Apple Health data on device after permission is granted. Raw HealthKit samples are not uploaded to Chips Studio.
Do I need an Apple Watch?
No. Health2You can use compatible sleep records already written to Apple Health. The companion Watch app and complication add wrist access when an Apple Watch is available.
Why do I see insufficient data?
Health2You needs readable Apple Health sleep records and related metrics. If your device has no sleep records, if permission is denied, or if a metric is unavailable on your iOS version/device, the app shows an insufficient-data or unavailable state.
How do I restore Pro?
Open the paywall and tap Restore Purchases. This asks StoreKit to refresh your entitlement state.
What does Pro include?
Pro currently includes the implemented 90-day deep-trend view. Report generation, complete local report history, report deletion, report export, the Watch app, and the complication are not Pro-only benefits.
Can I keep and export reports without Pro?
Yes. Free users can save and browse complete local history, open or delete any saved report, and export any selected history item as Markdown or native PDF. The latest-report export center supports Markdown, PDF, JSON, and CSV; date-range sleep export supports CSV and JSON for 7/30/90/180-day windows. If Pro expires or is revoked, saved reports remain visible and exportable.
When is a report generated and saved?
In Health2You 1.2.2, tap Generate Report to create and save a formal report. A successful generation adds one report to history and updates the latest formal report. Launch, foreground, range, data-mode, day, timezone, and freshness refreshes update live Apple Health views and Watch context without creating saved reports. Reopening the app restores saved reports without adding duplicate history. Latest-report exports remain tied to the last explicitly generated or restored formal report, not the changing live dashboard. Existing report history is preserved when upgrading.
Will I receive a free trial?
An introductory trial appears only when the selected App Store product includes a free introductory offer and your Apple Account is eligible. If StoreKit does not return an eligible offer, Health2You does not promise a trial.
Are Watch battery reminders real-time?
No. Optional Watch battery reminders are low-frequency and best-effort. Notification permission, Focus, connectivity, mirroring, and system scheduling can affect delivery.
Troubleshooting
- Health permissions: Open Apple Health permissions for Health2You and confirm the requested read permissions are enabled.
- Generate report: Confirm Apple Health contains sleep records for the selected range, then return to Health2You and tap Generate Report again.
- Restore Purchases: If Pro status does not update, open the paywall and tap Restore Purchases.
- Export issues: Generate a report first, then retry the format available for that report. Pro is not required for report export.